Sites and business hours
A customer's locations, your team's working hours and holidays, and a customer's own hours when they differ.
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Sites
A customer with more than one location can have sites: Customer settings → Sites. Give each a name and address, then assign devices to a site from the device's page. A site can have its own patch policy. Customers with one location don't need sites.
Business hours
Settings → Business hours sets when your team works: the days, the hours, the time zone and the holidays. SLA clocks on tickets count only these hours, and automations can act only inside or outside them.
A customer's own hours
When a customer works different hours (another time zone, a weekend shift), set them in Customer settings → Business hours. Everything about that customer then uses its own hours; the rest keep the workspace's.