Customer contacts
Who Revo knows at each customer, where contacts come from, and how their mailboxes are checked for exposure.
Updated
On this page
Customer settings → Contacts lists the people at a customer. Contacts are used as report recipients, as portal invitations, and for the mailbox checks in the dark web scan.
Where contacts come from
| Source | How |
|---|---|
| Manual | Add contact: email, name, title, phone, and the VIP / executive and Finance flags. |
| PSA | Import from PSA brings in contacts from your connected PSA. Contacts the PSA later disables or retires are skipped by checks and marked Retired in PSA. |
| Microsoft 365 | Members with a mailbox on one of the customer's domains are added by the identity sync. Shared mailboxes are included; guests, room and equipment mailboxes and blocked accounts are not. |
Revo never duplicates an address. A PSA or hand-entered contact with the same address as a Microsoft 365 user is linked to that user rather than copied, and keeps its own details. Flags you set in Revo (VIP, finance, monitor, external-address authorization) are never changed by a sync.
When someone leaves the tenant, their Microsoft 365 contact is retired from monitoring (shown as No longer in Microsoft 365) and its history kept. Microsoft 365 administrators are marked Microsoft 365 admin.
Exposure checks
Stored work addresses are checked against historical breach sources enabled for your workspace, during assessments and on demand with Check exposure now. For managed customers, Weekly monitoring includes enabled contacts in the weekly exposure monitoring run.
| Column | Meaning |
|---|---|
| Exposure | Exposed, None found, Partly checked (the latest lookup was incomplete), Check failed or Not checked |
| Monitor | Include this contact in monitoring |
| VIP, Finance | Findings about these mailboxes are rated higher, and they're checked first |
| External email authorized | Required before a personal or third-party address (not on the customer's domains) is looked up |
| Last checked | When the address was last looked up |
Related
- Dark web and exposure checks
- Investigating users (the Dark web column for Microsoft 365 users)
- Scheduled reports (contacts as recipients)